Yes, the staff is proactive, quick and professional in responding to emails. Before looking at this site, I stumbled upon other sites and had terrible reviews of them. The reviews for this seller were all very positive. Of course, these reviews made me decide to go with this seller and I have no regrets! The dolls are of very good quality, very well packaged and shipped very quickly. Very good seller, they always respond to my questions very quickly, thanks. I will be back for more dolls in the future.